ProSource MultiChannel Commerce
One Solution for All of Your Channels
ProSource MultiChannel Commerce (MCC) is a powerful end-to-end integrated software solution developed to meet the evolving needs of retailers. Built on the scalable, flexible, and proven Microsoft Dynamics AX platform, ProSource MultiChannel Commerce fully integrates all channels across a retailer’s operation while delivering a rapid ROI, a low total cost of ownership and a single version of data truth.
Customers Expect the Same Experience Across all the Channels
The retail environment has rapidly evolved into a consumer driven, real time data share. Customers are able to instantaneously know as much about you, your products and your competition as you do. This level of consumer empowerment has quickly forced retailers to evaluate and deploy technology that will enable them to connect with customers in a more intimate and meaningful fashion.
Enterprise Resource Planning (ERP) software for retailers has taken a huge leap forward with the release of ProSource MultiChannel Commerce. Retailers striving to reduce complexity, adapt quickly to changing customer needs and empower their employees to be more productive will rejoice over the straightforward, easily adaptable retail software solution developed by ProSource. For the first time customer centric retailers are using technology as a competitive advantage against their peers – and succeeding!
ProSource is set to be the backbone of our operations, providing us the functionality, flexibility and scalability to achieve our corporate goals. We are impressed by ProSource' understanding of our business and expect a successful partnership for many years to come.
- Rick Dickens, CIO, Flaghouse, Inc.
Benefits of ProSource MCC
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Download these data sheets to learn more about our MCC business solutions. - MCC Brochure |
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- Centralized data setup – set up inventory attributes and pricing in one solution and export them to any of your sales channels for consistency of data between channels.
- Manage inventory for all channels in a single system. Coordinate purchase requirements for all channels in a centralized manner to receive the best vendor pricing and easily view channel inventory shortages and create transfers to get your inventory to the location where it’s most needed.
- Gather and analyze real-time data across stores, brands, divisions, and item or customer groups to respond quickly to customer demand
- Coordinate and track customer interaction across multiple sales channels
- Eliminate the need for disparate and costly data silos
- Employees are empowered to make better business decisions, allowing them to create greater customer satisfaction
- Track response rates to promotions and compare budgets to actual sales
- Real time user visibility to sales order status flow to ensure customers are given accurate order status updates, including ability to manage payment authorizations and allow hold orders to prevent orders from releasing until approved.
- Integrated package tracking with all major carriers
- Ability to manage complex item types such as kits, customized items, drop shipments and restricted items Enhanced search capabilities to quickly find specific customer records and view customer history or shop and locate items customer wish to purchase by various attributes.
- Real time inventory availability calculations
- Manage email and letter correspondence with your customers through custom letter templates